Terms of Service

1. Scope and Provider

These Terms of Service ("Terms") govern the use of the StringIt platform ("the Service"), operated by Concepts for You GmbH, Am Tiefen Graben 2, 85757 Karlsfeld, Germany ("the Provider").

2. Platform Description

StringIt is a software-as-a-service (SaaS) platform for managing racket stringing operations. Important: StringIt is a software platform and does NOT provide stringing services itself. Stringing shops using StringIt are independent businesses solely responsible for the quality of their stringing services, pricing, and customer relationships.

3. Account Registration

To use StringIt, you must create an account with a valid email address. You are responsible for maintaining the confidentiality of your login credentials. You must be at least 16 years of age to create an account.

4. Subscription Plans

StringIt offers the following tiers for stringing shops:

• Free (0€/month): Up to 20 stringing jobs per month. Includes order management, customer profiles, inventory tracking, job history & basic stats, mobile app access, community forum access, and Shop Finder listing. Existing shops that have not subscribed to a paid plan will remain on the Free tier with their data preserved.
• Basic (5€/month): Up to 50 stringing jobs per month. Everything in Free, plus tension trend analytics & monthly reports, priority email support, and custom shop branding (logo on profile).
• Pro (20€/month): Unlimited stringing jobs. Everything in Basic, plus REST API access, direct payments via Stripe Connect, and featured listing on Shop Finder. Optional add-on: Shopify/WooCommerce integration for +10€/month.

For players: StringIt is always free. Players never need a paid subscription to use the app, place orders, or track their stringing history.

5. Payment and Billing

Paid subscriptions are billed monthly via Stripe. You can upgrade, downgrade, or cancel at any time. Downgrades take effect at the end of the current billing period. Refunds are not provided for partial months.

6. Data Ownership

You retain all rights to the data you upload to StringIt. We do not claim ownership of your customer data, orders, or business information. See our Privacy Policy for details on data processing.

7. Acceptable Use

You agree not to: use the Service for any unlawful purpose; attempt to gain unauthorized access; interfere with the Service's operation; or upload malicious content.

8. Limitation of Liability

StringIt is provided "as is". The Provider is not liable for: indirect damages, lost profits, data loss due to third-party service outages (e.g., Firebase, Supabase, Stripe), or any disputes between stringing shops and their customers. The Provider's total liability is limited to the fees paid by you in the 12 months preceding the claim.

9. Termination

You may terminate your account at any time. The Provider may suspend or terminate accounts that violate these Terms. Upon termination, your data will be deleted within 30 days unless legally required to retain it.

10. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via email at least 30 days in advance. Continued use of the Service after changes constitutes acceptance.

11. Governing Law

These Terms are governed by the laws of the Federal Republic of Germany. The courts of Munich shall have exclusive jurisdiction for any disputes arising from these Terms.